General/Policy Questions
Q. Who is eligible for a My Kansas Library site?
A. Any public library in the state of Kansas is eligible for a My Kansas Library site.
Q. I’m at a school, am I eligible for a My Kansas Library site?
A. My Kansas Library is not available at this time to school libraries.
Technical Questions
Q. Can we use FTP to access our site files?
A. Access to the server is given on a case-by-case basis.  If you need access to the server please use the contact us form on this website.
Q. I am missing a widget that I once had, how can I find it?
A. First you will probably want to check Appearance -> Widgets and make sure the item is on your list of items to be displayed. Second, you will probably want to make sure the widget is configured correctly. Third, you will want to make sure that the widget is enabled in the Plugins interface. If you still can’t find it, contact us and we’ll try to help.
Q. What is the largest file I can upload to the My Kansas Library server?
A. 100MB. For anything larger (some videos, audio recordings) we recommend using another service to upload them and store them, such as YouTube or SoundCloud, and then embedding them into your posts and pages (if you have questions about how to do this, let your system techs know and they’ll show you).
Q. Should I update to the newest version of WordPress?
A. If prompted to update to the newest version of WordPress, feel free to do the update. If you have any concerns beforehand, or experience any issues after an update – just let us know and we’ll help resolve any problems and answer any questions. If we find issues in an update we will send our findings out to members of the My Kansas Library mailing list, as well as make a post on this site.
Q. Why can’t I upload a file that is below the 100MB limit?
A. If you have issues when trying to upload a file below the limit, please let us know. Many websites put in place early on My Kansas Library’s life, have security measures put in place that can restrict what can be uploaded as well as how large the files can be. Resolving issues like these typically require one of our tech-folk to take a look.
Additional questions or comments? Contact us!